During an assessment under our new approach
Date of Assessment: 20 April 2026. Continuity Healthcare Services Private Limited is a home care service providing personal care for adults. This inspection was carried out in response to the rating of requires improvement at the last inspection. At this inspection we found the provider had made improvements and was no longer in breach of regulations.
The provider had taken action to address the shortfalls identified at the last inspection. The service now had effective systems to ensure people were supported by staff who were competent, skilled and experienced. Staff had received effective training to help them support people. Staffing levels and scheduling of care calls meant staff generally arrived on time to provide care for people. When staff were running late, people were now informed of the delay to their call.
People had now been supported to develop clear risk assessments and management plans, setting out support they needed to safely manage risks they faced. The plans had been developed with relevant professionals and had been regularly reviewed and updated as people’s needs changed. Staff demonstrated a good understanding of the risks people faced and how to support them safely.
People were supported to take their medicines safely. Incidents and accidents were clearly recorded and reviewed by managers to ensure any learning was implemented.
Members of the management team demonstrated they had the skills, knowledge and experience to lead effectively. Governance systems were now effective in identifying shortfalls in the service and ensuring improvements were made.