Continuity Healthcare Services Private Limited

Updated 8 April 2026

Date of Assessment: 20 April 2026. Continuity Healthcare Services Private Limited is a home care service providing personal care for adults. This inspection was carried out in response to the rating of requires improvement at the last inspection. At this inspection we found the provider had made improvements and was no longer in breach of regulations.

The provider had taken action to address the shortfalls identified at the last inspection. The service now had effective systems to ensure people were supported by staff who were competent, skilled and experienced. Staff had received effective training to help them support people. Staffing levels and scheduling of care calls meant staff generally arrived on time to provide care for people. When staff were running late, people were now informed of the delay to their call.

People had now been supported to develop clear risk assessments and management plans, setting out support they needed to safely manage risks they faced. The plans had been developed with relevant professionals and had been regularly reviewed and updated as people’s needs changed. Staff demonstrated a good understanding of the risks people faced and how to support them safely.

People were supported to take their medicines safely. Incidents and accidents were clearly recorded and reviewed by managers to ensure any learning was implemented.

Members of the management team demonstrated they had the skills, knowledge and experience to lead effectively. Governance systems were now effective in identifying shortfalls in the service and ensuring improvements were made.

Updated 8 April 2026

People were positive about the quality of their care. They felt safe and said staff arrived when they were expecting them. Comments from relatives and people included, “Two carers come together and they are absolutely on time. We have been overwhelmed by the level of respect shown, and sensitivity to our needs and feelings. It is mainly the same two carers that come and it’s good having that continuity, they have got to know [person] very well and show such a high level of care” and “They have very good timekeeping, and they inform me if they are running late, but that is very rare.”

People said they received good care from knowledgeable staff who treated them as individuals. Comments included, “All staff have been respectful and chatty. We haven’t had to worry about any aspect of safety” and “The carers are very respectful; they know what to do and they do it very well. They are very rarely late, but they inform me if they are going to be.”

People felt able to contact managers and were confident action would be taken, and improvements would be made if they raised any concerns. People knew staff and leaders and felt the service was well managed. Comments included, “It is easy to contact the office about anything. I’m satisfied that the service and the individual carers know my needs and are meeting them” and “Whenever they need to send a new member of staff, they always ring beforehand to ask if we are agreeable. They check afterwards that the care provided was satisfactory.”