ABR Grace Solutions Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The registered manager completed a comprehensive assessment of people’s needs before their care began. This included meeting the person, speaking with their relatives, and assessing the care environment. People’s care plans were detailed and person-centred.

Records showed that care plans were kept under continual review, with an initial review taking place and regular updates completed as people’s needs changed.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People had care plans and risk assessments that contained clear and sufficient detail. Staff were equipped with the knowledge and training needed to provide safe, evidence-based care.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

There was clear evidence of collaborative multidisciplinary team (MDT) working. Records showed that the provider engaged effectively with external professionals, including occupational therapists, to ensure people received coordinated and appropriate support. Guidance from the occupational therapist was followed, and staff implemented recommended strategies and exercises to promote people’s safety, independence, and wellbeing. This collaborative approach helped ensure that care planning remained responsive to people’s changing needs and reflected best practice.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control.

Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. For example, staff liaised with both the family and the dietitian to support the person in maintaining healthy living. This joint approach ensured that dietary needs were clearly understood and consistently met. Staff implemented the recommendations provided by the dietitian and worked with the family to reinforce positive routines and healthy choices. This collaborative working helped promote the person’s overall health and wellbeing, ensuring care was aligned with professional guidance and the individual’s preferences.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

There were clear systems in place for reviewing people’s care. This included regular meetings and review sessions where people were supported to discuss the outcomes they wanted from their care, as well as any changes required to ensure those outcomes continued to be met.

For people with more complex health conditions, there were detailed monitoring documents in place. These were consistently completed by staff and routinely checked by management to ensure effective oversight.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Mental capacity assessments had been completed appropriately and in line with legal requirements. A family member told us, “Yes, they always ask for consent and are really patient with [person].” This demonstrated that staff understood the importance of seeking consent, supporting people to make their own decisions where possible, and acting in accordance with the principles of the Mental Capacity Act.