- Homecare service
ABR Grace Solutions Ltd
Assessment report published 19 February 2026
Contents
Ratings
Our view of the service
Date of Assessment: 6 January 2026 to 29 January 2026. ABR Grace Solutions Limited is a care at home service providing support to adults. At the time of assessment, the provider was supporting one person. This was the first assessment of this provider since registration. We reviewed all quality statements.
The provider demonstrated safe care, supported by a proactive safety culture, thorough assessments and evidence-based practice. Staff worked collaboratively with external professionals, including occupational therapists and dietitians, to ensure coordinated and responsive care planning.
Safeguarding, infection control and risk management systems were understood and implemented effectively, and staff received regular supervision, training and support. Consent was consistently sought in line with the Mental Capacity Act. Although governance processes were basic and lacked an overarching plan, the provider recognised this and was open about the need for development. Leadership was described as approachable, inclusive and supportive, with clear organisational values and a commitment to continuous improvement and staff wellbeing.
People's experience of this service
People experienced kind, compassionate and person-centred care delivered by staff who knew them well and treated them with dignity and respect. Care plans reflected individuals’ preferences, backgrounds and needs, and people were supported by staff who knew them well and treated them with dignity and respect. Care plans reflected individuals’ preferences, backgrounds and needs, and people were supported to maintain-centred care delivered by staff who knew them well and treated them with dignity and respect. Care plans reflected individuals’ preferences, backgrounds and needs, and people were supported to maintain independence, make choices and stay connected with their communities. Relatives reported that staff were attentive, caring and kept them informed about any changes. People and their relatives felt able to raise concerns, and although no complaints had been made, clear processes were in place.
Staff supported people to maintain their health and wellbeing and responded promptly to their immediate needs, helping to minimise distress. People were treated fairly, without discrimination, and staff were confident in supporting their rights, including seeking consent appropriately.