ABR Grace Solutions Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff were kind, and this was confirmed by family members who described them as “very kind”. Staff knew people well and demonstrated compassion in their approach. Spot checks included checking if staff respected dignity.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

This was achieved by staff recognising people as individuals with their own specific needs, preferences, and wishes. These were clearly recorded in people’s care plans and were regularly updated and reviewed to ensure they remained accurate and meaningful. A relative told us, “Staff support [person]’s choices.” This demonstrated that staff promoted people’s autonomy and respected the decisions they made about their daily lives.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff supported people to exercise their right to independence, choice, and control. Systems in place enabled people to maintain important relationships and access activities and the local community. A relative told us, “They tell the staff what they want.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People were supported by staff who knew them well. This familiarity enabled staff to anticipate people’s needs and respond quickly in ways that minimised discomfort and reduced any distress.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider focused on staff wellbeing and supported a healthy working culture. The provider engaged with staff to understand current pressures and identify areas that needed improvement. This included routine check-ins as well as structured surveys to promote transparency and ensure all voices were heard.