Jason Hylton Court

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Personalised care plans and risk assessments effectively guided staff as to the care people required. Changes to people’s care needs were communicated to the staff team who knew people’s support needs well, including the assistance a person required.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People spoke highly of the meals they received. One person told us, “The food is top notch.” Menus were developed with people and were incorporated into regular celebratory and cultural events. People had choices and could choose something different from the planned menu options.

Kitchen staff knew people’s dietary needs, such as whether people required diets of a different texture or if meals needed extra fortification. Snacks and hot and cold drinks were offered throughout the day.

People took part in personalised activities, that reflected their preferences and interests.

The service had achieved the Gold Standards Framework (GSF) in end-of-life care. The GSF is a practical and evidence-based end of life care service improvement programme. It is the leading training provider for front line staff in caring for people in the last years of their life.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Important information on people’s care needs was readily available to share with other health care professionals if required. For example, if a person needed a transfer to hospital. This helped to ensure their care needs would continue to be met.

Staff supported people to access healthcare appointments, and an overview of each person’s health and support needs were available for clinicians to view. This ensured people were not required to repeat their stories, as assessments and support plans were shared across teams, reducing stress and improving outcomes. People's relatives spoke positively about the support provided by staff when accessing health services.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

There was a proactive and person-centred approach to promoting health and wellbeing. One person told us they had moved into the home for staff to support them with their skin injury with the aim being for them to return home when this had improved. They said, “The staff are fantastic, I really can’t fault them. I am looking forward to being back at home, but I have been looked after really well here.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The registered manager had oversight of people’s health care monitoring. For example, they monitored changes in weight and took action to obtain input from other healthcare professionals where needed. They monitored people’s fluid intake to ensure people were receiving enough fluid to stay hydrated. Audits were in place to monitor accidents and incidents. This enabled the registered manager to look for any patterns and trends and take action as needed.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Mental capacity assessment and best interest decisions were in place as required where people were assessed as lacking capacity to understand and make decisions about their health and safety. Staff supported people in the decision-making process when needed.

The provider respected people’s rights around choice and consent when delivering person-centred care and treatment. Staff were aware of the MCA(2005) principles. People were supported to make everyday decisions. Staff told us they supported people at their pace and in their preferred way.