Jason Hylton Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity.

People had positive relationships with the staff, who were attentive to their emotional and physical well-being. People were addressed by their preferred names. Staff showed an interest in people and their preferences. We routinely heard staff ask people how they were and if they had enjoyed their meal. One person told us. “The staff are wonderful. They are friendly and always on hand to help me”. People were also supported to celebrate events such as birthdays and anniversaries.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s individuality was respected and staff made efforts to accommodate people’s personal preferences. People were supported to personalise their bedrooms in accordance with their tastes and interests.

Cultural and religious needs were met, either within the home or the local community if preferred. People also celebrated cultural events such as Remembrance Day and Bonfire Night.

People were supported to share their unique life experiences and interests with one another and participate in a variety of activities that were tailored to their needs and interests.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s ideas for how they wished to spend their time were supported and their independence promoted. A programme of activities was co-ordinated by the activity’s coordinators and based on people’s interests. One person told us, “There is always something to do, if you want to join in.” Activity’s co-ordinators supported people as needed to read cards and letters from loved ones and assisted them in writing cards and letters. This supported people to keep in touch with family and friends.

People were supported to understand their rights and be involved in the development of their own care. Care plans identified what people were able to do for themselves and where they needed support. People’s preferences and wishes were detailed in their care plans.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff knew people well and could identify changes that indicated a deterioration in their health. We observed staff respond to people’s immediate needs. For example, we saw staff helping a person with their TV remote control and supporting a person to use the bathroom.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff spoke highly of the management team. One said of the registered manager, “I feel appreciated and listened to.” Another person said, “It’s a nice place to work, I love it here. Everyone works well together, and I feel supported by the management.” Staff spoke about how the leaders had provided them with support at work and personally when needed. They told us they appreciated this, and it made them feel valued.

There was a positive workplace culture where mutual support was encouraged. Shadowing opportunities enabled staff to fully understand a person’s needs before providing care and support. Staff were supported to achieve a good work life balance.