This service is rated as Good overall. (Previous inspection February 2019, not rated).
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at 999 Medical & Diagnostic Centre as part of our inspection programme. 999 Medical & Diagnostic Centre is an independent health service based in North London and offering private general practitioner services.
We received 12 patient Care Quality Commission comment cards. All of the comment cards we received were positive about the service. Patients said they were satisfied with the standard of care received and said staff were approachable, committed and caring.
Our key findings were:
•There were systems for reviewing and investigating when things went wrong. For example, we saw evidence the service identified lessons, shared learning and took action as necessary to improve safety.
•The provider assessed needs and delivered care in line with relevant and current evidence based guidance and standards.
•Staff involved and treated people with compassion, kindness, dignity and respect.
•Patients could access care and treatment from the service within an appropriate timescale for their needs.
•The leadership, governance and culture promoted the delivery of high-quality person-centred care.
The areas where the provider should make improvements are:
•Undertake regular medicines audits to ensure prescribing is in line with best practice guidelines for safe prescribing.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care