Homecare Plus Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Care plans were comprehensive enough to provide staff with guidance on how to meet people’s needs, including their protected characteristics and individual communication needs.

Staff met with people prior to using the service to ensure they had all the information they needed to meet their needs and offer good quality care.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff used nationally recognised assessment tools to ensure people received the support they needed. People were supported with food and drinks in line with their preferences and dietary needs. A person said, “If they make meals they are very good.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

People’s care records confirmed referrals to external health and social care professionals were made, when required. Relatives confirmed they were involved in meetings about the care and support provided. A person said, “We have regular contact the office and if there is anything wrong they would contact the GP on my behalf, if I needed them to.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and, where possible, reduce their future needs for care and support.

Records confirmed staff supported people with appointments when needed and reported any concerns to the office for follow up. A staff member said, “If anyone needed to see a doctor or anything like that, we would help them.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Regular care reviews took place alongside ‘telephone check ins’ with people, to ensure any changing needs were monitored and adjustments made to the care provided.

The provider explained to people and their representatives about their rights around consent and respected these when delivering person-centred care and treatment. Staff were trained in line with The Mental Capacity Act (MCA) 2005, and people told us they understood the importance of asking them for consent and allowing them to make decisions of their choosing. The staff worked with other agencies to undertake assessments to determine people’s capacity and best interests decisions were made if required.