Sahal Cares

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this service. This key question has been rated good.

This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always ensure information about people’s needs and how these should be met was recorded in care plans. This meant there was a risk people would not receive personalised care. However, at the time of our assessment, people were cared for by familiar staff. People explained they received person-centred care which met their needs and reflected their preferences. People were happy with the support they received. A person explained, “They 100% provide good care. They support me to do things myself and meet my needs. They are very good.”

People received continuity of care. They were supported by the same regular care workers. Staff worked in collaboration with external health and social care professionals when needed.

People were given the information they needed about the service. They told us they had a file of information in their homes which included guides about the service and what to do if they had any concerns. The registered manager had translated some documents to different languages and produced these in easy-to-read formats. People told us they could contact the registered manager if they needed more information.

The provider listened to people. The registered manager regularly met or contacted people and asked for their feedback. There was a suitable complaints procedure. People told us they knew what to do if they had a complaint. The provider investigated and responded to complaints. They made improvements to the service because of these.

The provider ensured equity in access. Staff supported people to access the services they needed. For example, staff supported 1 person to attend a place of worship. The registered manager told us this ensured they could continue to take part in an activity which was important to them.

The provider ensured equity in experiences and outcomes. The registered manager assessed and planned for people’s diverse needs. They made sure barriers to providing care were identified and mitigated. Staff liaised with people and their relatives to make sure they felt their needs were being met. Staff undertook training to understand about equality and diversity.

The provider supported people to plan for the future. Staff undertook training to understand about the importance of providing person-centred end of life care. No one was receiving this type of support at the time of our assessment.