Yourlife (Clevedon)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for the service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The provider’s information return (PIR) confirmed people’s care plans could be adapted to their individual needs such as in an alternative language or format should they need this. People had care plan reviews and customer satisfaction surveys completed every 6 months or before if needed. These were an opportunity to review any changes to the person’s care needs or the quality of the care being provided. People told us the service was flexible, and they could increase or reduce their care as they need to. Care plans contained important information about people’s health conditions and additional information on health conditions was also available to staff through leaflets and handouts. Care plans also contained if the person wore a hearing aid or glasses.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Care plans contained important information and a risk assessment about the person such as if they had any allergies and if the person was independent with their nutrition and hydration. Staff received training in how to support people with their nutrition and hydration. The registered manager confirmed people could choose to have their lunch in their apartment or an alternative provision was also available to people who wished to have their lunch in the bistro area of the building.

The registered manager worked in partnership with people and professionals to ensure people received coordinated support and referrals were made when required. Staff and the registered manager knew people well and they had the opportunity to get to know people should they wish to have care provided by the care agency. People’s care plans contained important information such as if a professional was supporting the person and if so, what support they were provided.

People were supported to manage their health and wellbeing to maximise their independence, choice and control. For example, people could access exercise clubs as these were available to all who lived at the ‘The Pottery’ which is an assisted living complex. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Some people were supported and encouraged by staff to undertake daily exercises. This had increased people’s mobility and confidence, for example following a fall. People and relatives spoke positively about the support provided by staff. One relative told us how supportive this had been following the person falling and how staff had provided support and encouragement with exercises and the person’s mobility had now improved.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People had 6 monthly care plan reviews or sooner if needed. The registered manager confirmed people could adapt their care to suit their individual needs. People and relatives confirmed the support provided was flexible to the person’s individual needs.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff had a good understanding of gaining consent prior to supporting people and all people felt supported by staff who were kind and respectful. One person told us staff definitely supported them in a respectful manner.