Yourlife (Clevedon)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for the service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were supported by staff who were kind and caring and who respected their privacy and dignity. They told us, “Yes, (staff) are kind and caring.” Another person told us, “Very supportive, very helpful.” Another person told us, “Excellent care staff.” Staff were able to give examples of how they supported people with their privacy and dignity. This included, closing curtains and doors whilst providing personal care and using towels to provide dignity. One relative told us the care had been excellent. They said, “Care staff are kind, caring and respectful.”

People were treated as individuals and staff made sure people’s needs and preferences were respected and met. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s care plans contained if the person had religious beliefs or any cultural needs. People felt staff respected them and their individual needs. One person told us, “Nothing is too much trouble, they’re very supportive providing dignity and respect.”

People were supported by staff who knew them well and who promoted their independence, choice and control. Staff knew people’s individual needs and they were able to provide examples of how they supported people to make daily choices. Examples included, providing people with choice around what meals they wanted, what they might like to wear and other daily support needs. The registered manager promoted people’s independence and choice. They were able to give examples of how they had provided people with care and how the support provided was no longer needed as people had regained their independence.

Staff listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People and relatives told us they felt the care provided by staff was responsive. A relative told us, “Very responsive following a fall.” People’s comments included, “(It’s) flexible and you can change the support” and “Flexibility of care.” Staff and the registered manager were always available to support people if needed. This included having discussions with people about any changes to their care or support needs.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff felt supported by the registered manager and senior staff and they had access to information on well-being. All felt able to raise any concerns when needed or at staff meetings and at sessions run by the registered manager. There was a system to handover information from the previous staff on duty. The provider sought staff feedback through satisfaction surveys, and all staff felt able to raise any concerns through the provider’s whistleblowing policy if needed.