Optimised Care Limited

Managers and leaders were caring and compassionate and had the skills and experience to run the service. They were visible and approachable and supported staff to develop their skills. The service had a vision and strategy and plans to achieve them developed collaboratively with the team and NHS partners. The senior team promoted a positive culture that supported and valued contributions. Staff felt respected and supported and were focused on the needs of patients. The service had an open culture where patients, their families, and staff could raise concerns without fear. Governance processes were effective and facilitated collaborative working. Staff were clear about their roles and accountabilities and had opportunities to meet, discuss, and learn from the performance of the service.