Optimised Care Limited

The service managed patient safety incidents well. Staff recognised and reported incidents, which managers investigated. They shared lessons learned with the whole team and partner services. When things went wrong, staff apologised and gave patients honest information and support. Staff had the required levels of training to safeguard adults at risk and knew what actions to take to keep people safe from avoidable harm and abuse. There was continuity of care when people moved between different specialties and other providers. The maintenance and use of facilities and equipment kept people safe. The service had enough staff with the right skills, training, and experience. Staff received effective support, supervision, and development. Staff worked together effectively to provide safe care that met people’s individual needs. The service controlled infection risk well. Staff kept equipment and the premises visibly clean. Staff used systems and processes to safely prescribe, administer, record and store medicines according to national evidence-based practice.