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Parkside (Aldershot & District Learning Disability) Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 31 July 2019

About the service

Parkside (Aldershot and District Learning Disability) is a charitable organisation which offers a wide variety of support to people with learning disabilities. These services include a day centre, social clubs, fitness groups, well–being groups and a domiciliary care agency. The CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The domiciliary care agency is registered for personal care and currently provides a one to one service to three people who live with families or independently. These people receive support to live in their own homes. This support is focussed on meeting people's personal care and/or daily living needs.

People’s experience of using this service and what we found

People received a service that was safe, effective, caring, responsive and well led.

Systems were in place to keep people safe from the risk of harm and abuse. People’s needs were met by suitable numbers of staff who knew them well. People received their medicines as prescribed and were protected from the risk of infection. Staff were not officially checked for their competency in medicines administration.

We have made a recommendation about recording the completion of staff medicine competency checks.

People using the service received planned person-centred care and support that was appropriate and inclusive for them. The service worked closely with other health professionals to ensure people’s health needs were met.

People were treated with kindness and respect and staff spoke fondly about them. People’s privacy and dignity were respected, and they received personalised care which was responsive to their individual needs.

People enjoyed a range of activities which they chose to do. People had support plans in place which covered a range of information about them, their life histories, preferences, likes and dislikes and their support needs. The provider sought feedback from people and their families to improve the service.

The registered manager had a sound overview of the service and had effective systems in place to monitor safety and quality.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 7 January 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 31 July 2019

The service remained safe.

See our safe findings below.



Updated 31 July 2019

The service remained effective.

See our effective findings below.



Updated 31 July 2019

The service remained caring.

See our caring findings below.



Updated 31 July 2019

The service remained responsive.

See our responsive findings below.



Updated 31 July 2019

The service remained well-led.

See our well-led findings below.