- GP practice
East Enfield Medical Practice
Assessment report published 23 February 2026
Contents
Ratings
Our view of the service
The East Enfield Medical Practice is a GP practice that delivers services to approximately 9,400 patients under a contract held with NHS England. National GP profiles state the ethnic makeup of the practice area is 41.7% White, 12.8% Asian, 26.2% Black, 5.5% Mixed and 13.7% Other. Information published by the Office for Health Improvement and Disparities shows that the deprivation within the practice population is in the 2nd decile of 10. The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working in and how this impacted service delivery. Where relevant, further commentary is provided in the quality statement section of this report.
People and staff were kept safe and protected with incidents and complaints investigated. Learning outcomes were discussed. There was a robust Infection Prevention and Control (IPC) system with regular audits. Staff received regular training and appraisals. Staff managed medicines well and involved people in planning and changes.
People were involved in assessments of their needs. Regular health checks and reviews took place. Evidence based care in line with good practice was delivered. The service worked with other agencies to enable good outcomes of care. People made informed decisions about their health.
People were treated with kindness and compassion. Dignity and privacy were respected. A chaperone service was provided to those who requested it.
People reported difficulty accessing the service by telephone. This was known to the service and was being actively addressed. Improvements had been introduced to the telephone system.
People were involved in decisions about their care and information needed to make a decision was provided. Interpretation services were available. Complaints were handled appropriately.
Leaders and staff had a shared vision and culture. Leaders understood equality, human rights and safe compassionate care. Staff understood their roles and responsibilities, however some expressed concern over supervision.
This provider has not previously been inspected.
People's experience of this service
People’s views were mixed about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with their care and involvement in decisions about care but showed concerns over access to the practice’s services. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes.