Cavell Park Care Home

We carried out this comprehensive assessment between 20 March and 5, April 2025. This was the first assessment for this newly registered service. Cavell Park Care Home provides accommodation and personal/nursing care to up to 69 older people. At the time of our visit 60 people were using the service. We spoke with people who use the service, their relatives, staff, and the registered manager. We received feedback from professionals involved in the service. We reviewed people’s care records, staff records and records relating to the management of the service. We observed staff supporting people in communal areas.

Risks to people were managed effectively to reduce harm to them. People were safeguarded from the risk of abuse. Lessons were shared when things went wrong. People’s medicines were administered and managed safely. There were enough staff available to support people. Staff were supported to be effective in their roles. Staff followed infection control procedures. The health and safety of the environment was promoted.

People were supported to eat a balanced diet and drink enough to keep hydrated. People had access to the healthcare services they needed to maintain good health, and staff liaised effectively with other services. People consented to the care and treatment they received. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were caring and kind to people and treated them with dignity, as individuals and promoted their independence. People’s needs were assessed and planned for. Care plans covered people’s individual needs and how to meet them. People’s end-of-life wishes were documented in their care plans.

Complaints were appropriately addressed in line with the provider’s procedure. The service had effective systems to monitor the quality and safety of the service. There was visible leadership in the service.