- Care home
Cavell Park Care Home
Assessment report published 24 June 2025
Contents
Ratings
Our view of the service
We carried out this comprehensive assessment between 20 March and 5, April 2025. This was the first assessment for this newly registered service. Cavell Park Care Home provides accommodation and personal/nursing care to up to 69 older people. At the time of our visit 60 people were using the service. We spoke with people who use the service, their relatives, staff, and the registered manager. We received feedback from professionals involved in the service. We reviewed people’s care records, staff records and records relating to the management of the service. We observed staff supporting people in communal areas.
Risks to people were managed effectively to reduce harm to them. People were safeguarded from the risk of abuse. Lessons were shared when things went wrong. People’s medicines were administered and managed safely. There were enough staff available to support people. Staff were supported to be effective in their roles. Staff followed infection control procedures. The health and safety of the environment was promoted.
People were supported to eat a balanced diet and drink enough to keep hydrated. People had access to the healthcare services they needed to maintain good health, and staff liaised effectively with other services. People consented to the care and treatment they received. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Staff were caring and kind to people and treated them with dignity, as individuals and promoted their independence. People’s needs were assessed and planned for. Care plans covered people’s individual needs and how to meet them. People’s end-of-life wishes were documented in their care plans.
Complaints were appropriately addressed in line with the provider’s procedure. The service had effective systems to monitor the quality and safety of the service. There was visible leadership in the service.
People's experience of this service
People and their relatives were positive about the service. They told us their needs were met. Staff involved people in planning their care and managing risks they faced. People and their relatives told us there were enough staff to support them safety. They knew how to raise complaints about the service if they were unhappy or had any concerns. People told us they felt safe in the service. One person commented, “I'm very happy and feel very safe.”
People told us they had the opportunity to visit the service and review the information they had received about the service before making a decision. People told us their movement was not restricted in the home. People’s relatives could visit them in the home anytime and they were welcomed. People told us staff were kind and understood their needs.