Cavell Park Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness, empathy and compassion and respected their privacy and dignity. One person commented, “Personally, they're all very nice and very approachable. We have a laugh and joke together.” Another person told us, “I can’t knock them as they are as good as gold, always there with a smile. “A relative said, “The staff have got to know (loved one) very well since they have been here, and I know they like to have a laugh and joke with them.”

On many occasions we observed staff provide compassionate care to people. They listened to people actively and provided reassurance to them where needed, for example when supporting them. Staff were patient and kind in the way they cared for people. Staff knocked and sought people’s permission before entering their rooms. People were supported with personal care behind closed doors. People were clean and appropriately dressed. One person confirmed, “The staff always knock before they come into my room, and they will explain what they're going to do if they are supporting me.” Another person said, “If my door is shut the staff will always knock and if it's open, they will let me know that they're there.”

Staff had been trained in dignity in care. The registered manager told us they reminded staff during handovers and team meetings to maintain people’s dignity always.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. One person commented, “I can tell them what I like to do, they know I like to go out with my family to shows and will always make sure there is a hot chocolate and a biscuit waiting for me on my return, very thoughtful.”

Care plans detailed people’s background, histories, likes, dislikes, preferences; and their social, cultural, sexual, and religious needs. Staff supported people in ways that met these needs. People were supported to attend religious services held in the home to meet their spiritual needs. Staff knew how everyone preferred to be addressed, and they addressed them in that way. Staff knew what people liked to do, where they preferred to sit during the day and at mealtimes and how they liked things done for them. One staff member commented, “[person name] always likes their tea without sugar and [person name] likes a glass of wine with their meal. Everyone is an individual and we respect them as they are.”

Staff promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. One person told us, “I am very independent, I can do most things for myself, and the staff offer me encouragement all the time.” Another person mentioned, “They have been encouraging me to do as much as I can for myself which I am happy to do.”

Care plans highlighted people’s ability, what they can do for themselves, and what they needed support with. We observed people move around freely and do the things they wanted to do. We observed people were given a choice about their day-to-day activities and what to eat or drink. During our inspection, we noticed staff communicated with people and gave them choices. Staff were patient and gave people time to express themselves. We noticed staff observed people’s non-verbal cues including facial expressions, and body language to help in ascertaining what people wanted. One person commented, “I can choose myself what I want to do and when I want to do it, but the staff are always happy to explain any choices.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. A relative mentioned, “[Loved one] is unable to tell staff if they are in pain, but the staff know them well and can spot if they are in any pain and will give them medication if required.” Another relative commented, “A few weeks ago (loved one) had not urinated for a few days, the staff were quick to realise this, and they were seen by a GP and a UTI was discovered and treatment was given.”

Throughout our inspection, we saw staff responding to people’s needs quickly. They were alert and attentive to people’s needs and responded accordingly in a kind and respectful manner. One person was becoming agitated in their room. A member of staff went in, stayed and chatted with them. They offered them a drink. As staff went about their duties, they stopped to check on people in their rooms and in communal areas. A staff member assisted a person to cover their legs with a blanket as they appeared cold.

People had a personal evacuation plan (PEEP) which detailed the support they needed to evacuate in emergency situations.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us their well-being was promoted. All the staff we spoke to told us they were well supported and liked working in the home. They told us they were listened to and had the opportunity to progress in their roles if they wanted to. One staff member described the support they had received from the registered manager and their direct line manager to progress in their role. They commented, “I have been given lots of training and support in this organisation. They never gave up on me. They saw I had potentials, and they supported me. My line manager listens and is always ready to support me.”

There were adequate facilities for staff including staff rooms where they could have their breaks. Staff were scheduled to take regular breaks during their shifts, and they were encouraged to take their day off work and annual leave when due.

The provider had an employee assistance programme which staff had access to. An Employee Assistance Programme (EAP) isa company-funded benefit that provides confidential support and resources to employees facing personal or work-related challenges. One staff said, “One of the seniors is a mental health mentor, so if she couldn’t help, they would know who could.”