Background to this inspection
Updated
6 February 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 11 January 2018 and was announced. We gave the service seven days’ notice of this inspection visit because when we originally announced the inspection the registered manager was out of the country and we needed to be sure that they would be in as they were the only staff member based in the office.
Before the inspection we reviewed the information we held about the service, including statutory notifications submitted about key events that occurred at the service.
During our site visit we spoke with the registered manager. We reviewed the care records for the person receiving care and the staff records for the one care worker supporting the person. We also reviewed records relating to the management of the service, including policies and procedures. Later on the same day we spoke, via telephone, to the person receiving care and the care worker.
Updated
6 February 2018
J-Shalom Limited trading as Spiritlife Care is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. At the time of our inspection they were supporting one person.
J-Shalom Limited trading as Spiritlife Care was last inspected in June 2014. This was under our old methodology and therefore the service was not previously rated. We undertook this inspection on 11 January 2018.
The same registered manager remained in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Care and support was delivered that met the person’s needs. The person was involved in decisions about their care and establishing the level of support they required. Staff supported the person in line with their wishes and preferences, and respected their privacy and dignity. Staff assessed any risks to the person’s safety and provided support in line with their risk management plans. Staff supported the person with application of their topical creams, other than that, the person was self-managing their medicines. The person also self-managed their nutritional and healthcare needs. Nevertheless, staff made the person a hot drink during their visit and ensured they were accessible to the person after the visit. The person had the capacity to make their own decisions about their care and welfare, and staff respected these decisions in line with the principles of the Mental Capacity Act 2005.
Safe recruitment practices were in place to ensure appropriate staff were employed. They completed regular training to ensure they had the required knowledge and skills to meet the person’s needs. The staff had an open relationship with the registered manager. They felt supported by the registered manager and found them to be accessible and approachable. The registered manager regularly met with the person receiving care and the care worker to obtain their feedback and review the quality of service delivery. The registered manager ensured appropriate policies and procedures were in place.
Due to the service currently only supporting one person we were unable to rate the service because there was insufficient evidence available for us to do so. The registered manager told us they were hoping to expand the service and provide support to more people which would enable us to rate the service at the next inspection.