Kinnco Ltd Also known as AVA Clinics

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

We looked for evidence that people were protected from abuse and avoidable harm.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

The provider had processes for staff to report incidents, near misses and safety events. There was a system to record and investigate complaints. Learning from incidents and complaints resulted in changes that improved care for others.We reviewed two significant event reviews and saw that the provider had dealt with these appropriately and learning had been shared.

The service worked to establish and maintain safe systems of care, in which safety was managed or monitored.

There were systems in place for processing information relating to new patients.We reviewed five patient records and saw that these were appropriately completed including demographic details,medical history, details of consultation and treatment, and follow-up care plan.

The service had a safeguarding policy and staff had safeguarding training. The safeguarding lead was the registered manager, who was also the managing director and lead clinician, and was trained to Level 3. Staff we spoke with demonstrated an awareness of safeguarding,and when and how to raise a concern.

The service worked with people to understand and manage risks by thinking holistically.The treatment of varicose veins could also be preventative of future problems for example the worsening of varicose veins.

Emergency equipment was available and maintained.

Patients were advised on risks related to their condition and treatment,and actions to take if their condition deteriorated. They were given information before and after treatment. The post-treatment information included a contact number for the doctor who performed their procedure.Patients also received a follow up call after their treatment.

All patients were required to complete a pre-treatment health questionnaire which captured medical history, medications, allergies, previous procedures, and contraindications. This enabled clinicians to identify potential procedural or anaesthetic risks. Consultations and clinical assessments were all undertaken by a consultant vascular surgeon, including a duplex ultrasound scan to assess venous anatomy and any factors increasing treatment risk. Decisions regarding treatment suitability and type were based on this assessment.

The service made sure equipment, facilities and technology supported the delivery of safe care.

Contracts were in place to ensure the premises were maintained. Maintenance of the building was managed by external building management and the provider told us they worked with them to ensure all safety and compliance requirements were met.Health and safety risk assessments and audits had been undertaken and risks identified had been addressed. The service undertook an annual clinic risk assessment which included fire safety, and weekly fire alarm tests were carried out by building management.

There was a business continuity plan in place which was monitored and reviewed.

The service made sure there were enough qualified, skilled and experienced staff. They worked together well to provide safe care that met people’s individual needs.

Staff training was up to date,and we saw the training matrix where staff training was recorded.

Staff were working within their agreed areas of competence.Recruitment policies were in place. Recruitment processes that were in place were suitable and appropriate.

The service assessed and managed the risk of infection. There were infection, prevention and control (IPC) processes in place. Cleaning schedules were embedded and followed. Risk assessments and audits were completed, and actions taken to mitigate risks.The most recent IPC audit was completed in May 2025 and found good compliance across cleaning, hand hygiene, personal protective equipment (PPE), sharps, and waste management. Minor improvements were identified around documenting high-touch cleaning and PPE disposal, which the provider told us had been added to quarterly IPC spot checks.

The service made sure that medicines and treatments were safe and met people’s needs, capacities and preferences. They involved people in planning, including when changes happened.

Staff were confident managing the storage, administration and recording of medicines. Staff followed protocols to ensure they prescribed all medicines safely. During the inspection we found medicines kept in the clinic room were not stored securely. Immediately following our inspection, the provider provided evidence they were now storing all medicines in a locked cupboard when not in use.

Staff regularly checked the stock levels and expiry dates for all medicines.