Elite Care UK Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider had robust systems in place to support the assessment of people’s needs. Initial assessments were completed with relevant information, including people’s needs, likes and preferences.

The provider did not always plan and deliver people’s care and treatment with them, including what was important and mattered to them.

The provider did not always embed legislation and evidence-based practice within care documentation. Although the provider had an evidence-based care document in place which referenced relevant legislation, this was not embedded throughout the service. For example, client guides, employee handbooks and care documentation did not reference relevant legislation to support best practice, such as The Mental Capacity Act 2005 (MCA, 2005). The provider has implemented changes to relevant documentation to embed evidence-based practice.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff teams worked well together to support people’s needs. Staff told us there was a good standard of teamwork. One staff member told us, “We have always got support whenever we need it.” People we spoke with agreed staff teams worked well together and had good communication. One relative told us, “I feel the communication is fantastic.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The provider had robust systems in place to support people to live healthier lives. For example, people were supported to increase their skills and knowledge to have a balanced healthy diet.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider had robust systems in place to support with monitoring and improving outcomes. For example, there was regular communication with staff, people and their family members when there was change to people’s needs. Relevant care documentation and risk assessments were updated appropriately. People we spoke with agreed the provider regularly monitored and worked to improve outcomes.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider had systems in place to support decision-making regarding people’s care. There was a consent policy in place and staff had completed relevant training, for example training on MCA, 2005. The provider also had relevant signed consent documentation in place where people had agreed to care interventions.