- Homecare service
Elite Care UK Ltd
Assessment report published 9 July 2026
Contents
Ratings
Our view of the service
Date of Assessment 23 June to 7 July 2026. This was the first assessment of this unrated provider under the single assessment framework. Elite Care UK is a home care provider, providing personal care to people in their own homes, including children and people with dementia. At the time of the assessment, the service supported 1 person with a regulated activity.
There was a positive safety culture, and people were protected from abuse and avoidable harm. This was demonstrated through clear and embedded systems to identify, assess and manage risk. Safeguarding processes were well understood by staff and supported a positive learning culture to continuously improve practice.
There were appropriate recruitment processes in place to support safe staffing. Staff completed relevant training and supervision to support best practice in line with relevant guidance and legislation. However, documentation was not always embedded with relevant legislation. For example, care documentation did not reference important legislation such as The Mental Capacity Act, 2005 (MCA, 2005).
Care was based on thorough assessments of people’s needs, and care was regularly reviewed with people to ensure care documentation reflected what was important to them. Staff used relevant training to provide overall monitoring and improve people’s outcomes. Where required, the provider worked with relevant professionals to ensure people received co-ordinated, effective care.
People were treated with kindness, compassion and respect, and people provided exceptional feedback. Staff demonstrated a strong commitment to maintaining dignity and supporting people’s independence. Care was goal orientated and person centred.
People’s immediate needs were well responded to, and care was adapted to reflect changes in individual circumstances. People were actively encouraged to be involved in decision making, and communication needs were tailored for. However, communication needs and end of life preferences were not always identified in care plans. People were not provided information in a format which was accessible to them.
Although the provider promoted values within the service, these were not fully embedded in staff supervisions. Leaders demonstrated compassion and capability, however, there were not always appropriate oversight systems in place to support quality improvement, for example, care plan audits. The provider has demonstrated a positive approach to learning and improvement during the assessment process and assured us appropriate changes will be made to strengthen systems.
People's experience of this service
There was a high level of positive feedback from people during the assessment. People told us they felt safe and were encouraged to promote their independence. People had confidence in staff and leaders. One relative told us, “[My relative] is comfortable around them [staff], they know what they are doing.”
People and relatives told us communication was a key strength of the provider. One relative told us, “I get a call from the office regularly to ask if there is anything they [the service] want us to do differently.”
People and relatives provided exceptional feedback for staff. They told us staff displayed a high level of kindness, compassion and dignity, as well as promoting independence. One relative told us, “They [staff] have taught [my relative] lots of new things.”
Staff knew people well, and this was reflected in people’s feedback. One relative told us, “[The staff] have a really good relationship with [my relative] they know how [my relative] operates.”
People and relatives told us the provider was well-led, and they felt able to raise concerns with leaders. One relative told us, “The staff instil us with a lot of confidence, they inform us and give us opportunity to feedback.”