Archived: Erica Road

Updated 29 May 2026

On the 11 February 2026 we carried out a comprehensive assessment of Erica Road, (Acute Ambulance and Medical Services) an independent ambulance service.
The assessment was carried out due to concerns about the service, and the location had not been inspected before.

Acute Ambulance Medical Services registered with CQC in 2011 to deliver the regulated activities: Transport services, triage and medical advice provided remotely and Treatment of disease, disorder or injury. The service had a Registered Manager, who was also the service’s Nominated Individual.

We assessed 1 assessment service group, Patient Transport Services (PTS). The service supported NHS providers., local authorities, private contracts, repatriation and medical cover for events. The Care Quality Commission (CQC) does not currently regulate medical cover at events; however, we do assess medical transport provided from events. The service provides medical transport for children with special educational needs during school term time.

We visited the ambulance base as part of the assessment.

At this assessment we identified breaches of regulations 12 Safe Care and Treatment, 17 Good Governance and 18 Staffing. We found the service to be in breach of a registration regulation relating to notification of other incidents to CQC.

We rated the location as requires improvement. We found breaches in regulations relating to: safeguarding, medicines management, incident reporting, safe environments, safe staffing, and processes for governance and the management of risk.

Updated 7 June 2026

We assessed Erica Road, Acute Ambulance Medical Services from 11 to 12 of February 2026.

This was a fully comprehensive assessment based on risk and new location.

We rated this service as requires improvement. We found 3 breaches of the regulations relating to safe care and treatment, governance and staffing. We also identified a breach of the registration regulation relating to the requirements of a provider to notify CQC of other incidents.

Leaders did not demonstrate full oversight of the service provision or understanding of regulatory requirements. The service did not have clear responsibilities, roles, systems of accountability or good governance. They did not act on the best information regarding risk, performance and outcomes, or share this securely with others when appropriate. Safeguarding oversight and processes were not consistent. Risk assessments to support safety were not always carried out. Not all staff received a yearly appraisal or supervision.
However, all vehicles and equipment were visibly clean. Vehicles were stored securely. Medical gases were stored in line with national guidance and consumables were stored safely. Good patient feedback had been received relating to the service. Staff provided positive feedback regarding the service’s leaders.

In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. Or, if we have requested an action plan, this will be requested upon publication of the final report.