Forget Me Not Care Providers Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. These assessments involved health and social care professionals where appropriate, to gain a wider picture of people’s needs. Regular reviews of care, for example when people’s needs changed or following any incidents, helped to ensure care plans and assessments kept in people’s properties were kept current and reflective of people’s needs. Some office copies however were not dated, and some information was stored in different documents and not easily accessible. Some areas of care records had limited information which was in the process of being reviewed. This was a recording issue only with no evidence of any impact on people’s care, support or outcomes. The registered manager confirmed that once everyone was transferred from paper records onto the electronic recording system information would be automatically dated and all required information would be available and detailed in the care plan for each individual. This had already been completed for some people.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People’s dietary needs, including cultural needs, and preferences were assessed and planned for. Staff were supported through regular supervision and training to deliver care and support to people that was in line with good practice guidelines and standards. Relatives told us they were actively involved in discussions and ongoing reviews of care. A relative told us, “[name of registered manager] has a review every 6 months. Initially they came out to find out what were our expectations, favourite foods etc. Led by family. We tell them what we want as a family for [relative] and they follow our lead.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. We saw evidence of working with health professionals and partners to improve outcomes for people. Staff told us they worked well as a team, and support was in place to enable them to be effective in their roles. One staff member told us, “It is a good place to work. Staff support each other where needed. Communication is excellent. Management is supportive.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Evidence was available in care records and other documentation of joint working. Guidance and recommendations from health professionals were communicated to staff and implemented into practice. Relatives were positive of the support their relative received in this area. One relative told us, “They do everything they said they would do and sometimes pick up and do things without prompting. They are proactive with my [relative’s] legs and contacting the district nurses without me needing to do it.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Care plans were reviewed and updated to reflect any changes to care and support. Daily notes and records were completed to monitor people’s health and wellbeing. People and relatives were complimentary of staff and how they improved outcomes for people. One relative told us, “[Relative’s] mattress was getting a bit run down and they asked about a new bed as they were concerned about [relative] getting sores…Just little things like that saying your [relative] would be more comfortable with X, Y, Z.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The Mental Capacity Act 2005 (MCA) provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. The MCA requires that, as far as possible, people make their own decisions and are helped to do so when needed. We found the service was working within the principles of the MCA. Information around capacity was in the process of being transferred across to the electronic recording system. The registered manager confirmed more detailed information around capacity would be accessible for staff once completed. Staff received training in the MCA and understood the importance of ensuring people fully understood what they were consenting to, and the importance of obtaining consent before care was delivered. One staff member told us, “I always explain what I am going to do and ask for the person’s consent before providing care. I respect their choices and encourage them to make their own decisions whenever possible.”