Forget Me Not Care Providers Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and their families were positive about the support they received from staff. One person told us when asked if staff were kind, caring and compassionate, “Oh yes, they are. Not an issue.” A relative told us, “They [staff] are very caring and kind.” Staff demonstrated a caring, compassionate attitude towards the people they supported and the care they provided them. One staff member told us, “We always ensure we are closing curtains when carrying out personal care. We also explain what we are doing throughout all care to respect service users.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Care plans were person centred, and people were cared for according to their individual needs. People and their families were positive about the personalised support they received. One person told us, “A couple of times I must have looked a bit ropey, and they are observant (is the word) and ask are you alright [name].”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People’s care plans were up to date and personalised, outlining their preferences, wishes and support needs. Staff encouraged people to remain as independent as possible and to make choices about their day-to-day care and support. One staff member told us, “I support clients to live their lives independently by empowering them to make choices and live independently in their own homes.” Another staff member commented, “I always let the service user do what they can. For example, when getting washed I let them do as much as they can and then I will help with the rest and keep their independence.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Care records demonstrated that staff were responsive to changes in people’s needs. Where concerns or changes in an individual’s health or wellbeing were identified, appropriate healthcare interventions were sought in a timely manner. Records showed that referrals were made to relevant health professionals when required, and that recommended actions and treatment plans were followed up to help ensure people received the care and support they needed. This helped to promote positive outcomes and ensure that changes in people’s needs were appropriately monitored and managed. One relative told us, “Carers are fantastic. They are very observant and notice things with my [name of relative] more than me and let me know straight away. They are very professional.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. The provider had systems in place to recognise staff performance and build staff morale, including adjustments to support staff with personal circumstances. Staff spoke positively about the support they received and told us they felt valued and supported in their role. One staff member told us, “Staff morale at Forget Me Not is lovely. Some really good and hardworking staff. [name of registered manager] is very approachable. It is the best company I have worked for, and I am very happy here with [name of registered manager] and the team.”