During an assessment under our new approach
Date of assessment: 19 June – 30 June 2025.
Wigan Supported Living supports people to reside together in shared accommodation and
individual flats enabling them to live within their own home. At the time of
the inspection 29 people were in receipt of a regulated activity within the service.
We have assessed the service against ‘Right support, Right care, Right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Right support:
The service maximised people’s independence, choice and control. Support plans were tailored around each person’s unique needs, preferences and aspirations. Staff encouraged and enabled people to make their own decisions, supporting them to access the community safely and meaningfully. Staff responded well to changing risks, including deteriorating health, medical emergencies and behaviour that challenged. The policies and systems in the service supported this practice.
Right care:
People received kind and compassionate care. Staff protected their privacy and dignity and understood and responded to their individual needs. The provider worked well with other agencies. Staff had appropriate training on how to recognise and report abuse, and they knew how to apply it. Staff understood people’s individual communication needs.
Right Culture:
There was an open and transparent culture within the management team with a clear focus on providing good care. Leaders and staff shared a commitment to equality, respect and continuous improvement. The team worked collaboratively and reflected on practice and challenged any poor standards. Good communication and the active involvement of senior managers ensured any risk of a closed culture was minimised. Local partners in health and social care were positive about the culture of the service.