My Versatile Healthcare Ltd

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities.

The registered manager said, “We promote our services’ vision and values by listening, respecting, delivering person-centred approach to all of our service users, being open and transparent. We strive to deliver a reliable and safe service that all our service users, families, friends, health care professionals can rely on. We believe in working together to receive the best possible outcomes that our service users desire.”
 

The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty.

Staff told us they felt the registered manager was supportive and was always available to offer support and advice. A staff member said, “I was using a piece of equipment for moving and handling and it did not feel safe due to the client’s mobility deteriorating, I raised the concern with the management and a new safe tool was provided.”

People who used the service said, “I think all the staff are very well managed, as they are all very good, polite and caring” and “The manager is very approachable and keen to make it perfect for me.”
A relative said, “The experience I have had has been excellent, very professional, I have no qualms in recommending them.”
 

The provider fostered a positive culture where people felt they could speak up and their voice would be heard.

Staff told us they felt confident to raise any concerns and that these concerns would be addressed. A staff member said, “Yes I am able and confident to raise a concern if an issue arises.”
 

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them.

The registered manager said, “We create a work environment where everyone feels valued, ensuring that all facilities are accessible to people with disabilities. For example, our previous office did not cater for people with disabilities, and we felt this would limit people with physical disabilities should they want to visit or to be employed by us. An action plan was put in place, and we began to explore places that were suitable for disabled people, should they want to work with us or to visit us. We secured an office at our current location where the building is accessible to people with physical disabilities.”
 

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

The provider had systems to check on the quality of the service people received. They used regular spot checks on people’s calls to ensure staff were following policies and procedures and people were treated with kindness and dignity. Checks were carried out on the completed daily records and medicines administration records to ensure people had their needs met in line with their care plans.

People said staff turned up on time and they know who was coming. A person who used the service said, “The staff are very good, not sure what we would improve.”
 

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement.

The registered manager said, “We are a small business who are wanting to build on our community strengths and core values, so far we have linked in with a local community centre within the service users’ geographical area to introduce ourselves as a business and what we do.” And “We will continue to develop by working with local authorities, serve the community by supporting people in their own homes as and creating job opportunities.”

An external health care professional said, “I have had one involvement with My Versatile Healthcare and it was quite complex, I can confirm that the carers and the manager have been helpful, responsive, accommodating my visits when this has not been clients allocated time, answering any questions I had related to the client’s needs, to ensure the best outcomes.”
 

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research.

The registered manager said, “We held our first coffee morning, inviting our service users’ families, healthcare professionals to connect with people within our community. We plan to do more community interaction now that we have a disability friendly location and that the weather is getting nicer.” A staff member said, “One good thing about this service is that they listen to their clients.”