My Versatile Healthcare Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People had their needs assessed and care plans were put in place. The registered manager said, “When taking on a new package we always introduce ourselves to the GP, district nurse or anyone involved in their care.”
 

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Care was designed to support people’s needs and preferences. Staff ensured people’s needs were monitored and followed correct guidance. A staff member said, “When service users’ needs change the care plan is updated to suit their needs.”

An external healthcare professional said, “The referral I received was appropriate, and my recommendations regarding moving and handling were taken on board and implemented into the clients care plan.”
 

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff worked together to support people, working with other professionals as needed.

The registered manager ensured all staff were kept up to date with information about people’s needs by making sure the care plans were accurate and up to date.
 

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff said, “I inform the supervisor about any observations I have made about the service user and note any difficulties they experience, such as standing or maintaining balance or any signs of swallowing difficulties” and “I have contacted the GP and emergency services on behalf of my service user at times.”

Care plans included information and guidance for staff on how to support people with their health needs.
 

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The registered manager reviewed the systems and processes in the service to determine if improvements could be made and lessons could be learnt. The registered manager said, “We organise meetings to share lessons learnt with all staff members, emphasising the importance of vigilant monitoring and collaboration between team members; this initiative fostered a culture of accountability and open communication regarding client care.”
 

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff understood the requirements of the Mental Capacity Act and associated codes of practice.

Staff understood the need to seek consent from people and could describe how they did this. Staff said, “I gain consent by politely asking the service user whether they are okay for me to perform a certain task” and “I explain what I want to do, how it will be done and ask for approval.”