My Versatile Healthcare Ltd

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. Where incidents had happened, there was a review to determine any learning to be considered.

The provider worked with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored. They made sure there was continuity of care, including when people moved between different services.

Requests to external healthcare professionals for additional support were completed as soon as a person’s needs changed.
Care plans detailed people’s health conditions and what support they needed and what they could do for themselves, with an emphasis on what the person wanted to achieve.
 

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The provider had systems in place to share concerns quickly and appropriately.

There had been no incidents that required reporting to the local authority safeguarding team. Staff had received safeguarding training and knew how to recognise and report the signs of abuse. One staff member said, “Safeguarding is protecting an individuals’ health, rights and wellbeing, enabling them to live freely from abuse, neglect and harm.”

People felt safe and trusted the care staff. They said, “I trust the staff as I cannot always hear the door so I leave it unlocked so the staff can just come in” and “The staff always arrive on time, I know who is arriving, I have a copy of the staff rota.”
 

The provider worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them.

Risk assessments were carried out to help manage risks relating to mobility, skin integrity and medicines. The assessments included guidance on how to support the person to manage the risk and escalate any concerns.

Staff understood the importance of risk assessments. Comments included, “Risk assessments identify potential hazards that could cause harm and actively work towards a solution that safeguard the service users” and “A risk assessment is a careful examination of what in your work could cause harm to people, so that you weigh up whether you have taken enough precautions or should do more to prevent harm.”
 

The provider detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care. Staff regularly checked that people were not at undue risk from their environment, for example trip hazards or electrical hazards.

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs.

The provider had systems to ensure staff were recruited safely. Staff told us they received induction and training for their role and records supported this. The registered manager had systems to ensure staff kept up to date with their training.

People who used the service said, “I think they [staff] are all well trained, there may be odd times when some are not compared to other staff”, “They are all trained, [staff members name] is trained and they showed the other carer what to do when they started” and “I am happy with the level of training given to staff. [Managers Name] attends in person and trains staff, they are a perfectionist and very keen to make sure the care is perfect.”
 

The provider assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly. The provider ensured staff understood how to prevent the spread of infection and minimise the risk of cross infection. Staff told us they had access to plenty of protective equipment and knew how to use this safely.
A person who used the service said, “The staff wear PPE and a uniform.”
 

The provider made sure that medicines and treatments were safe and met people’s needs, capacities and preferences. Staff involved people in planning, including when changes happened.
Staff had received training in medicines administration and had their competency checked. The registered manager checked the medicines administration records to ensure people received their medicines as prescribed and in line with the provider’s policy.

One relative said, “They [staff] bring [person’s name] the medication and help them to take it properly, they mark it all up, we can’t complain about them.”