Dynamic Homecare Services Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and relatives told us staff acted with kindness and compassion when delivering care and support. One person told us, “The staff are so good and so kind.” A relative said, “The staff are all lovely, kind and very caring.”

Care plans were person-centred and written in a way which promoted people’s privacy and dignity.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans were person-centred and focused on people as individuals and what was important to them, such as how they like their meals or preferred their drinks. One person told us, “I like the carers, they are good and they chat to me. I can talk to them about anything. The carers always have time for me they never rush me.” A relative said, “[Name] is always treated as a person.” A staff member said, “I encourage individuals to make their own choices where possible and give support when needed to manage their own routines.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff encouraged people to do as much as they could for themselves without compromising safety. For example, one person, living with a dementia, had been a long-standing member of their local community group. With their consent and family involvement, a staff member supported them to reconnect with the group. The person successfully hosted a meeting in their own home and now attends regular events with support from the group members who understand their needs. This had a positive impact on the person’s independence and social inclusion. A staff member told us, “I think encouragement with hobbies and activities is really important and always do my best to support service users, this can be to take them out in the car, walking, shopping, lunch or other social activities.” A relative said, “The carers always treat [Name] really well. [Name] always has choices.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern, or distress.

People and their relatives were able to always contact the office. There was an on-call system for staff to contact the management team in the event of an emergency.

Staff knew people’s preferences well and were responsive to their changing needs. For example, staff identified a change in a person’s condition and promptly referred them to occupational therapy. Adjustments were made to ensure they could safely access their shower when needed, enabling them to maintain their dignity and independence at home. One relative told us, “The carers really know the person they are looking after and so they always notice if there is something not quite right. They will call the office, and [Registered Manager] will call me.”

The provider cared about and promoted the wellbeing of their staff. They supported and enabled staff to always deliver person-centred care. Staff reported being well supported by the management team. One staff member told us, “My time with Dynamic Homecare has been extraordinary. I have had opportunities which have supported my growth and development not only in work but for my self-development.” The registered manager said, “We recognise the emotional pressures of care work, and we have a partner agency to provide access to mental health and wellbeing support.”