We carried out a review of the data available to us about Prestige Social Care Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Prestige Social Care Services Ltd, you can give feedback on this service.
Leicester is a domiciliary care and supported living agency which provides personal care and support to people living in their own home, located within Leicestershire. It is registered to support younger and older people who may live with dementia, learning disabilities, autistic spectrum disorder, mental health needs, misuse of drugs and alcohol, physical disabilities, sensory impairments or eating disorders.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection only one person was receiving a regulated activity and one person was in the initial assessment of the service, where a package of care was not yet at an active stage.
People’s experience of using this service and what we found
People received safe care and were protected from the risk of harm. Risk assessments and care plans were reviewed regularly. The provider worked effectively with people and other professionals to develop plans of care to meet the individual needs of people using the service.
Staff were recruited appropriately. Care staff were matched to support people with consideration to preferences, age, cultural needs and social interests. People received care from staff that had received relevant up to date training and support to carry out their role.
Medicines were managed safely by trained and competent staff.
Staff treated people with kindness, dignity and respect. The standard of care provided was high and person centred.
The management team were approachable and understood the needs of people. Staff were able to express views, concerns and ideas and felt listened to.
The service had an open culture that encouraged communication and shared learning to promote improvement. People knew how to raise a concern or complaint, and these were managed effectively.
The provider had effective systems in place to monitor the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 25 November 2016).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
The inspection visit took place on 31 October 2016 and was announced. We gave the provider 48 hours’ notice because the service is a small home care agency and the registered manager is often out of the office supporting staff or providing care. We needed to be sure they would be in.
The service provides personal care and support to people who live in their own home in Leicester and villages to the west of Leicester. At the time of our inspection nine people were supported with personal care.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People who used the service were safe. They were supported and cared for by staff that had been recruited under procedures that ensured only staff that were suited to work at the service were employed. Staff understood and discharged their responsibilities to protect people from abuse and avoidable harm. They advised people about how to keep safe in their homes. People who used the service consistently told us they felt safe when they received care and support.
People’s care plans included risk assessments of activities associated with their personal care and support routines. The risk assessments provided information for care workers that enabled them to support people safely but without restricting their independence.
Enough suitably skilled and knowledgeable staff were deployed to meet the needs of the people using the service. This meant that home care visits were made at times that people expected.
People were reminded to take their medicines by staff who were trained in medicines management.
Care workers were supported through supervision and training. People who used the service told us told us they felt staff were very well trained and competent.
The registered manager understood their responsibilities under the Mental Capacity Act (MCA) 2015. Staff had awareness of the MCA and understood they could provide care and support only if a person consented to it and if the proper safeguards were put in place to protect their rights.
Staff understood the importance people having health diets and eating and drinking. They supported people mainly by heating ready prepared meals but gave more support if people or their relatives requested it.
People were involved in decisions about their care and support. This happened when care workers visited them and when their care plans were reviewed by the registered. They received the information they needed about the service and about their care and support.
People told us they were treated with dignity and respect. The registered manager actively promoted values of compassion and kindness in the service.
People contributed to the assessment of their needs and to reviews of their care plans. Their care plans were centred on their individual needs. People knew how to raise concerns if they felt they had to and they were confident they would be taken seriously by the provider. When people expressed preferences about their care and support these were acted upon by the service.
The provider had effective arrangements for monitoring the quality of the service. These arrangements included asking for people’s feedback about the service and a range of checks and audits. The quality assurance procedures were used to identify and implement improvements to people’s experience of the service. The provider sought the views of staff about how the service operated.