Prestige Social Care Services Ltd

Updated 30 October 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

Two inspectors carried out the inspection.

Service and service type

Leicester is a domiciliary care and supported living agency. It provides personal care to people living in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 25 September 2019 and ended on 4 October 2019. We visited the office location on 30 September 2019. On the other days of inspection we made telephone calls to a relative of a person using the service and to staff.

What we did before the inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and commissioners who work with the service and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all of this information to plan our inspection.

During the inspection

We spoke with four members of staff including the care manager, care coordinator and care workers. We also spoke with the relative of one person who used the service, as the person was

unable to communicate with us themselves.

We reviewed a range of records, including care records for one person. We also looked at other information in relation to the management of the service. This included three staff recruitment records, staff training and supervision records. We also looked at policies and procedures, and records relating to safeguarding, mental capacity and quality assurance monitoring.

After the inspection

We continued to seek clarification from the provider to validate evidence found.

Updated 30 October 2019

About the service

Leicester is a domiciliary care and supported living agency which provides personal care and support to people living in their own home, located within Leicestershire. It is registered to support younger and older people who may live with dementia, learning disabilities, autistic spectrum disorder, mental health needs, misuse of drugs and alcohol, physical disabilities, sensory impairments or eating disorders.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection only one person was receiving a regulated activity and one person was in the initial assessment of the service, where a package of care was not yet at an active stage.

People’s experience of using this service and what we found

People received safe care and were protected from the risk of harm. Risk assessments and care plans were reviewed regularly. The provider worked effectively with people and other professionals to develop plans of care to meet the individual needs of people using the service.

Staff were recruited appropriately. Care staff were matched to support people with consideration to preferences, age, cultural needs and social interests. People received care from staff that had received relevant up to date training and support to carry out their role.

Medicines were managed safely by trained and competent staff.

Staff treated people with kindness, dignity and respect. The standard of care provided was high and person centred.

The management team were approachable and understood the needs of people. Staff were able to express views, concerns and ideas and felt listened to.

The service had an open culture that encouraged communication and shared learning to promote improvement. People knew how to raise a concern or complaint, and these were managed effectively.

The provider had effective systems in place to monitor the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 25 November 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.