Broad Street Health Centre

Updated 28 May 2025

Date of Assessment: 29 July 2025 to 30 July 2025. Broad Street Health Centre is a GP practice and delivers service to approx. 14000 patients under a contract held with NHS England. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 5 decile (5 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

This was a comprehensive assessment of Broad Street Health Centre to provide a rating for the location. The service had not been inspected previously. We assessed 33 quality statements across all 5 key questions: safe, effective, caring, responsive, and well-led.

Updated 28 May 2025

People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. Patient satisfaction about their experience of contacting the GP practice was higher than the local and national averages. There was an active Patient Participation Group (PPG) that represented the views of people using the service. The practice had an active PPG with few members but was in process of relaunching and had plans in place to identify and attract new members to better reflect the practice’s population.