Premier Community North Derbyshire Also known as Premier Nursing Agency Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence the provider met people’s needs. This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices, and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People received support, predominantly, from a core staff team, who knew them well. One person said, “I have 2 visits a day for some personal care, I do feel safe as the carers know me very well. They are all very nice and very friendly.” Another person said, “I have regular carers. I do see different carers, but this isn’t a problem.”

Healthcare professionals spoke highly of the person-centred care provided. One said, “I find their carers to be professional, experienced, and kind to their clients.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. People’s needs were clearly identified in their care plans and there were good links with health and care services.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. Information was shared and people were involved in developing their care and support. People’s individual communication needs were assessed, regularly reviewed and documented in their care plans to ensure needs were met.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People knew who to contact if they needed to make or raise any concerns and they all felt they were listened to, and any issues were acted on.

The provider made sure people could access the care, support and treatment they needed when they needed it. The service worked in partnership with other local health and care services to ensure people’s needs were met and people’s human rights were promoted.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People told us they received the correct care and support.

Policies and procedures were in place which supported equality,diversityand human rights. Staff told us they received training in equality and diversity, which ensured staff hadappropriate awareness,skillsand knowledge.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

We saw care plans reflected people's wishes, and they had been involved in discussions around planning for the future. People's preferences were documented.