- Homecare service
Premier Community Also known as Premier Nursing Agency Limited
Assessment report published 1 July 2026
Contents
Ratings
Our view of the service
Date of Assessment: 1 to 10 June 2026. We visited the registered office on 2 and 10 June 2026. Premier Community is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. At the time of this inspection, there were 219 people using the service. However, not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. This was the first assessment for the service since they registered with CQC in June 2023. Therefore, we included all the quality statements under each of the 5 key questions within this assessment.
The provider assessed people’s needs and worked with them to plan care. They monitored people’s health and well-being. Staff worked with other professionals to make sure people received the support they needed. The agency provided a range of information to help people understand their care. The provider obtained people’s consent and offered choices.
Staff were kind and supportive. They provided personalised care which met people’s needs and preferences.
There were effective systems for monitoring and improving quality at the service. The provider learnt from complaints, accidents and incidents. The provider listened to people and asked for their feedback.
People's experience of this service
Feedback from people using the service was very positive about the care received. All people spoke highly of the care workers. They were shown respect, dignity was maintained and staff were considerate and polite. One person said, “Staff are kind, caring and respectful always. [They are] brilliant. I am very happy with their care.” Another person said, “I can’t fault them. They show me dignity and respect when doing personal care.”
People experienced positive outcomes. People spoke highly of the attitude of the staff and werevery happywith the quality of care received.People said staff worked with them to understand and manage risks. Staff were knowledgeable and provided care and support to meet people’s needs which was safe. One person said, “The staff are well trained, new ones [staff] will shadow. I am pleased they all do a good job.” The care plans reflected people’s current needs and risks. People said calls were, predominantly, on time and people were informed if staff were running late. One person said, “Staff are not always on time, but they stay the right time. I am mostly informed if they are running late.” Some people raised concerns about times of calls; however, calls were not missed and people could not fault the care provided by staff. One person explained how the agency had struggled to get enough staff to cover shifts over a recent weekend. A staff member who lived local to the person had been called to support them, when it was not their working day. The person said, “[Staff] visited to help me, which was wonderful of them.”