Premier Community North Derbyshire Also known as Premier Nursing Agency Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always made sure people’s care and treatment was effective by thoroughly assessing and reviewing their health, care, wellbeing, and communication needs with them.

People’s current care needs were reflected in their care plan. Care records showed appropriate health care professionals had been contacted when required and then involved. People’s needs were regularly reviewed.

Health care professionals spoke highly of the management and staff. One said, “I have had a really positive experience working with Premier Care.I find their carers to be professional, experienced, and kind to their clients.Their managers refer clients to us for moving and handling assessments and I feel they know their clients well.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Care plans reflected people’s current needs and were regularly reviewed. People told us they were involved in their care planning. Care plans we saw showed evidence people were involved, and they included their choices and decisions.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between differentservices.Themanager and staff worked well with health and social care professionals. There were various professional involved with the service such as occupational therapists.

Health care professionals told us the staff team were excellent, they communicated exceptionally well, and they worked with the multi-disciplinary teams to ensure people received the appropriate care and support, promoting independence and positive outcomes. One professional said, “From my experience they are prompt at reporting concerns and work well with us to support clients.”

People spoke positively about the care and treatment delivered by the staff team. One person said, “I am very happy, all [staff] do a fantastic job.” Staff told us they worked very well together and supported each other. A staff member told us, “The relationship between carers in the areas is very strong and we are always happy to help one another, whether that be with covering some calls for you or just being there for a chat which is exactly what you want in this job.”

The provider supported people to manage their health and well-being to maximise their independence, choice, and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Care plans evidenced people had access to health care professionals. Staff contacted relevant professionals when required and also supported people with access to their GP.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves. Care plans were reviewed and updated to reflect any changes to care and support. Daily notes and records were completed to monitor people’s health and wellbeing. Systems were in place for staff to notify the office of any changes or concerns, so these were followed up immediately.

People and their relatives confirmed reviews took place and they could contact the office and registered manager.People had aregularreview of theircare needs. Thisincluded regular checks with people and their families to check on their wellbeing and discuss any concerns and allow them to respond and make things better.A person said, “[It is] a well led organisation. I did a survey about 6 months ago. No changes needed, I am very happy with my care at the moment, beautiful firm and staff.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s care plans recorded their agreement to receive care and support and contained information from people about their wishes and choice about their care which was respected.