Cheybassa Lodge Rest Home

Updated 28 April 2026

Date of assessment: 25 March to 1 May 2026

We carried out this inspection to gain an up-to-date view of the service and follow up on warning notices issued at our previous inspection. At our previous inspection we identified breaches of the regulations relating to safe care and treatment, person centered care, fit and proper persons employed, safe staffing, safe environment, safeguarding people from abuse consent and good governance. We found improvements had been made and the provider was no longer in breach of these regulations.

Leaders were described as approachable and caring, and staff felt supported in their roles. However, some shortfalls remained including medicines being administered safely and consent to closed circuit television. The provider was responsive to our concerns and immediately took appropriate action to mitigate risk.

People were safeguarded from the risk of abuse. The service had a good safety culture, and staff worked proactively to report and learn from incidents. The home worked well with external health and social care professionals, supporting positive health outcomes and continuity of care.

People were supported to engage in meaningful activities and achieve their goals.

This service has been in Special Measures since September 2025. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Updated 28 April 2026

People and relatives were positive about the quality of care. They felt safe and felt at home. They described how staff treated them as individuals and they received good quality care. One person said, “I feel safe, I really enjoy the food and activities and love the view of the sea.” Another said, “I love living here, I have my friends around me and we have fun.” People and relatives described how staff treated them with respect. Comments included: “The service has improved so much, The staff are so kind, I cannot thank them enough for how they care for my Mum” and “Staff go above and beyond; nothing is ever too much trouble.”

Some people who lived in the home were not able to verbally express their views about the service. We used our observational tool to understand their experiences. We saw staff supported people, with kindness, dignity and respect.