71 Rowan Crescent

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were assessed before they moved into the service and reviewed regularly afterwards. Care records showed an initial comprehensive assessment had been completed, with care plans kept up to date to reflect changes in needs and risks following incidents. Assessments were not static and were reviewed through ongoing one-to-one work with the person, ensuring their views and wishes were heard and informed decision-making.

External professionals confirmed the service completed appropriate assessments and continued to work jointly to review needs over time. A social worker and specialist nurse both confirmed assessments were appropriate and responsive, and that joint working was embedded. Care plans clearly reflected current risks and showed evidence of regular review when circumstances changed.

The provider planned and delivered people’s care and treatment in line with legislation, evidence-based guidance and recognised good practice. The service used an electronic care management system to support evidence-based practice. This system was used daily by managers and staff to monitor care planning, audits, daily records, training compliance and medicines management. This supported consistent and informed decision-making and oversight of care delivery.

Care plans and practices showed no concerns in this area. Staff worked with the person in ways that reflected good practice, including activities designed to promote emotional wellbeing and positive experiences.

Staff, teams and services worked well together to support people and ensure continuity of care.

Information was shared effectively between staff at every shift handover, using structured processes such as verbal handovers and written updates. Staff also shared information with external services, including social services and emergency duty teams, using email, telephone and face-to-face communication where needed.

Multi-disciplinary professionals confirmed there was good joint working and appropriate information sharing. Records showed clear liaison with professionals involved in the person’s care, which helped ensure they did not need to repeatedly retell their story when services were involved.

The provider supported people to manage their health and wellbeing and encouraged healthier lifestyles. Staff supported the person to attend health appointments and worked closely with healthcare professionals, including the GP and looked-after children’s nurse. Care plans showed joint working with the person to improve their diet and develop understanding of their nutritional needs.

Staff promoted healthier lifestyle choices through practical support, including healthy food shopping and encouragement to engage with health services. This support helped promote independence and improve overall wellbeing.

The provider monitored people’s care and treatment and used this information to support positive outcomes. The service used electronic systems to monitor progress, including target monitoring, scoring and review charts. Staff maintained daily records and progress reports, which were reviewed by managers to track outcomes and identify improvements.

Feedback about outcomes was positive. Records showed the service gathered feedback directly from the person, and staff described improvements in health and presentation, such as appearing well and maintaining a healthy weight. This demonstrated that care was having a positive impact on outcomes.

The provider respected the young person’s rights around consent and involved them in decisions about their care and treatment. The young person was involved in decision-making and supported to give consent about who could access them or their information. Policies were in place to support lawful and person-centred consent practices.

There were no concerns identified in this area, and records showed consent was embedded into everyday care delivery. The provider demonstrated an understanding of the importance of involving people in decisions that affected them.