71 Rowan Crescent

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff took account of the person’s views and wishes and supported them to personalise their room, helping them feel comfortable and respected in their own home. Staff did not enter private spaces without permission unless there was an emergency, which supported dignity and privacy. Multidisciplinary professionals consistently described staff as caring.

The provider always treated people as individuals and ensured care reflected their needs, preferences and personal circumstances. Staff involved the person in decision-making and ensured their views and wishes informed care planning. Evidence showed care was planned around the person rather than routines. Multidisciplinary professionals confirmed that staff considered the person’s individual needs, with records noting that MDT feedback demonstrated that staff treated people well with their individual needs in mind.

The provider always promoted the person’s independence, choice and control. Staff supported the person to develop independent living skills and encouraged them to build independence while providing appropriate support with activities of daily living. Records clearly reminded staff to document how they promoted independence, and progress was monitored through targets. This ensured the person was actively supported to have greater control over their day-to-day life.

The provider always listened to and responded to people’s immediate needs. Incidents were clearly responded to, and staff acted promptly to reduce distress and maintain safety. Evidence showed that staff recognised when the person needed immediate support and took appropriate action, involving other professionals where necessary.

The provider always supported staff wellbeing and enabled them to deliver person-centred care. Staff had access to training, regular meetings, supervision and an open-door management approach. Staff were offered debriefs following significant incidents, which supported emotional wellbeing. Feedback from staff was consistently positive, with all staff providing glowing feedback about the provider and the manager. This support helped staff feel confident and well equipped to meet people’s needs.