The provider's arrangements ensured that staff received appropriate support to enable them to carry out their roles effectively.
There were arrangements in place to ensure that people's personal records were accurate and fit for purpose.
The survey indicated that people were mostly happy with the care they received and they were particularly complimentary about the catering arrangements and the activities available to them.
People told us that the staff were 'Kind and caring' and looked after them well. One person who was being cared for in bed and required significant support to dine said that staff were 'Very good' and that they responded well to their needs.
None of the people we spoke with expressed any significant concerns about how they were supported. People we spoke with said that the food was 'Lovely' and that they had a good choice of meals. They said things like 'They make lovely cakes.'
However, one visitor told us that staff did not always communicate well with their relative who was unable to respond verbally.
Relatives told us that they were involved in planning the care of the people living in the home. They also told us that they were able to raise any concerns they may have and that these were responded to appropriately.
People and their visitors we spoke with told us that they did not have any significant concerns. Most told us that staff were able to meet the person's needs and gave examples such as ensuring they were turned regularly and providing specialist feeding. However some visitors were less complimentary about several aspects of the care their relative received. One told us that their relative was not always supported appropriately by staff and three visitors told us that bed linen was in short supply within the home. Another relative expressed dissatisfaction with the home's call bell system, explaining that it did not identify to staff which person had activated the bell.