Rise and Shine Services Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Regular reviews of care plans were carried out to ensure they remained accurate and reflective of people’s needs. Relatives confirmed both they and their family members were actively involved in these reviews. One relative told us, “Yes, we are involved, but so is [person]. They involve [person] in everything.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff received a comprehensive range of training, including specialist areas such as dementia care and manual handling. Staff told us the training was of good quality and confirmed they received a thorough induction when joining the service. Policies were up to date and aligned with current best practice guidance, supporting safe and effective care delivery.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Feedback from external professionals was consistently positive. Comments included,
“I found the whole process very professional and approachable. The registered manager was able to discuss alternative options with the person’s needs at the forefront of all decisions. The provider also held discussions with the family before any decisions were made.” Another professional told us, “They communicate well, and their feedback for ongoing support and review is appreciated.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff supported people with their health and wellbeing, referring them to other services as necessary. Records evidenced referrals were made when needed for example to the GP and district nurses. People and their relatives raised no concerns regarding the provider in this area.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People and their relatives expressed satisfaction with the care provided and felt staff monitored needs effectively. Care records confirmed documentation was detailed and person-centred. Robust processes were in place to ensure people’s needs were regularly monitored and reviewed. The registered manager routinely evaluated systems and processes within the service to identify opportunities for improvement.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Relatives told us staff consistently sought consent before providing any care or support. One person confirmed, “They do ask things like that.” The registered manager and staff demonstrated a clear understanding of the principles of consent, and this was appropriately documented within care records.