Rise and Shine Services Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

An external professional told us, “From what I have observed throughout the interactions, the staff are very respectful and act in the person’s best interest.” Relatives told us staff treated people with kindness and knew how to respect people’s dignity. One relative commented, “They protect [person’s] privacy, very much so.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff knew the people they supported well and had a good understanding of their specific needs. “[Person’s] main carer has already built a great relationship with [Person] and the family so that all [their] needs are met according to [their] wishes.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff demonstrated a thorough understanding of the people they supported and provided examples of how they tailored care to meet individual needs while promoting independence, this was evidenced in care records. An external professional commented, “[Person] is consulted daily and makes decisions about day-to-day life. Their family is consulted as needed regarding more complex decision-making.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff demonstrated a clear understanding of the signs and symptoms that may indicate a person is in pain or discomfort and provided appropriate support when needed. Care records included detailed information about pain management strategies, ensuring staff had guidance to respond effectively.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The registered manager described how they supported staff through regular team meetings and individual check-ins. This was confirmed by staff, with 1 staff member informing us, “We get support to do the job. We have training and advice is available for any emotional issues. We get team meetings, about 1 to 2 per month.”