All4One Care Services Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this service. This key question has been rated Good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People’s care plans clearly identified how they would be involved in reviewing the care provided. They also included details of others who would provide support with any reviews and decision making when people needed it.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Managers at the service undertook regular reviews with people that had resulted in changes to their care provision. These reviews clearly documented how people had been involved and what actions had been taken. For example, because a person’s physical health condition had improved, it was agreed with everyone that they no longer needed support with a particular piece of equipment.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Staff used an electronic care recording system that updated care notes and records in real time. Staff were able to show us how this worked and the simplicity of its use.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment, and support. Staff involved people in decisions about their care and told them what had changed as a result.

People knew how to raise concerns. When people lacked capacity, nominated relatives would receive regular updates and attend regular care reviews to feedback on the care experience. Managers undertook regular spot checks to ensure the care provided was person centred and also gave meaningful feedback to care staff.

The provider made sure that people could access the care, support, and treatment they needed when they needed it.

People who were currently using the service had not required the provider to support them to access additional treatment. However, the provider was in constant communication with people and their loved ones and was able to tell us how they would provide support if the need arose. This included supporting communication to external health professionals and moving visit times to support people to access appointments, if a loved one could not do this.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support, and treatment in response to this.

People’s reviews identified that their outcomes and experiences of receiving support was positive, including when support changed to reflect their needs.

People were supported to plan for important life changes, so they could have enough time tomake informed decisions about their future, including at the end of their life.

People who had decided they did not wish to have treatment at their end of their lives had the appropriate paperwork available in their homes. This was important to make sure their wishes were respected in event of health emergency.