All4One Care Services Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated Good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s care plans included assessed needs and described how staff should support them when their memory was poor, such as writing in a diary, or with additional activities, such as supporting people to access their garden spaces.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Care staff supported people to be as independent as possible, in line with their preferences. People’s care plans acknowledged their changing needs and explained how staff should support them in certain situations. For example, where poor memory might cause emotional distress.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

People had support from staff that knew them well. Care plans documented those who were important to people, in addition toloved ones, such as health professionals and other agencies that supported people to live independently at home, such as cleaners and gardeners.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff supported people to access outside services, such as chiropodist appointments.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People participated in regular reviews of their care by way of surveys, home visits and telephone conversations.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Care staff were trained in mental capacity and consent. People’s capacity to make decisions was assessed as and when required. People’s care plans detailed their preferences.