- Homecare service
All4One Care Services Ltd
Assessment report published 16 September 2025
Contents
Ratings
Our view of the service
Date of Assessment: 09 to 24 July 2025. This was a care at home service providing support for 2 people who received the regulated activity of personal care. This was the first assessment for the service.
Staff had received a good induction and ongoing training to ensure they could meet people’s identified needs, in a person-centred way.
The provider had an open culture and focused on driving quality and improving people’s experience of care. The registered manager undertook a variety of spot checks on care provided to ensure that people received safe and compassionate care.
People’s care plans and risk assessments were reviewed and updated at regular intervals and when a person’s needs changed. Care staff received regular updates about changes to people’s care.
Staff signed a dignity contract which made clear the values and behaviours expected of them. Care records demonstrated that staff spoke to people and supported them in a dignified and caring manner.
The registered managers and management support team collaborated closely with people, their loved ones, and external professionals.
The provider had effective governance systems and processes in place to ensure the registered manager was able to effectively audit the service and drive improvement in service delivery. They had invested in an electronic care records system which was easy to navigate and update in real time. This prevented information from being out of date, and allowed managers to get daily snap shots about people’s wellbeing and any changes to their needs.
The provider invested in staff development. Staff told us, “I really wanted to explore leadership opportunities, and the provider paid for me to do additional leadership training.”
People's experience of this service
People received a good quality of care from staff that understood their individual needs and recognised how these might affect their quality of life.
Staff followed care plans that clearly identified how to support people to be as independent as possible in their own homes.
The provider ensured that staff were well trained and supported, so they were able to provide people with a safe service. Staff received additional training if a person’s needs required it.
People were supported to live their lives as they wished, by staff who knew them well.
Staff spoke about people receiving care with respect and compassion. They also used respectful, dignified and caring language to describe people in care plans, risk assessments and daily notes.
People could expect that staff would quickly respond to changes in their needs, as care plans documented the health professionals or loved ones involved with supporting a person, to ensure swift advice and support.