Amazingly Care Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service.

This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people. However additional detail was required to support staff to respond to any relevant changes in people’s needs.

Peoples care plan interventions clearly identified areas of their life they needed support with, including things that mattered to them, such as particular food preferences, activities they enjoyed and times they wanted to be supported. However, where people had additional needs, there was a lack of detail on what staff should observe and report. This included when a person experienced irregular pain that caused fluctuating mobility. Whilst information in care plans could be expanded, daily care entries did record changes to people's needs. The registered manager identified changes through reviewing care entries and through verbal handovers from staff when people’s needs changed.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Staff supported people to attend various appointments and activities when their primary support was unable to. This included when people had full-time live-in carers who took leave, or when people wanted to visit family in other areas of the country. In those cases, the provider was very flexible and aimed to provide continuity of care provision to support people to live their lives well.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People were provided with clear service agreements that detailed how they could raise concerns and what they could expect from staff. Peoples care plans clearly identified any communication needs and what staff should do to support communication. This included ensuring people had access to any aids they required, such as prescription glasses and hearing aids.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. The provider regularly carried out surveys with people using the service. People reported the communication and quality of care received as excellent. One relative told us, “[Loved one] had some different ideas about how they wanted to be supported, but the registered manager listened, and the care plan was adapted to meet [loved one] requests.”

The provider made sure people could access the care, support and treatment they needed when they needed it.

The provider changed care times and provision as an when people required it to get the support they needed. This included when people’s family members were not able to care for them due to various commitments.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response

to this.

The provider had previously supported people with a learning disability and on one occasion supported that person when they made a complaint about their assigned carer, ensuring the concerns were dealt with but also identifying alternative carers who were able to build a better rapport.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People’s care plans informed staff whether they had a DNACPR (Do not attempt cardiopulmonary resuscitation). People’s lasting power of attorney was documented in care plans, if people became unable to make decisions themselves. At the time of inspection, the provider had not supported any persons receiving end of life care. The majority of care staff had been trained in basic first aid, and where they had not, this had been booked.