Amazingly Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The registered manager conducted care plan reviews every three months with people and loved ones, as the needs of people were low and their full-time support was provided by those who lived with them. However, where needs changed this was more frequent. The registered manager was able to demonstrate the electronic recording system highlighted changes and in one case a person's care plan had been updated due to a change in their mobility and how staff should support them.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Peoples wish on how they were to be supported were clearly documented in care plans. The registered manager had used nationally recognised assessment tools to identify peoples risks offalls, pressure damage to skin, and how staff should support them.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People’s care needs were documented in a person-centred way, ensuring other health professionals could easily understand and respond to those needs in the event of a hospital admission or when planning future advanced care.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The registered manager ensured all care plans clearly emphasised the importance of supporting individuals to maintain their independence for as long as possible. The language used within the plans reflected this ethos, highlighting the significance of personal autonomy. For example, one care plan specifically documented a person's wish to prepare their own meals. Although they required some assistance, it was important to them staff followed their lead when providing support.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves. During the first six weeks of care, the provider maintained regular contact with individuals to ensure they were satisfied with the support being delivered. Ongoing care was then reviewed regularly, with weekly reviews of care notes carried out to ensure support remained aligned with each person’s evolving needs and preferences.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Peoples care plans clearly detailed how they wished to be supported, with a focus on maintaining independence and leading their own care provision.

People receiving care had not had any formal capacity assessments, as there had been no concerns around capacity and consent. However, processes in place clearly identified initial assessments and how people could communicate their wishes had been assessed.