Amazingly Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Peoples care plans instructions to staff were written in respectful and kind language that empathised care provided should always be in line with the persons wishes and preferences. Staff were instructed how to ensure people were set up for the day to support them whilst carers were not there to provide help. For example, ensuring the kettle had an enough water for the person to make themselves a drink.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

One person told us, “I find staff very supportive, and they help me to keep myself independent.

Everything is at my own speed. Sometimes I need more time to do things, and they support this.” This was reflected in peoples care notes and care plans.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Peoples care plans clearly documented who they wanted to be supported and there was a strong focus on maintaining people’s independence in all personal care tasks and daily activities. For example, one care plan documented how a person wanted to maintain their independence with washing and dressing as much as possible, so morning visits had not been scheduled very early to allow them time to wake and do what they could themselves. One person told us, “Everything is my choice, staff are so respectful of me. I choose what I want to wear, what I want to do and what I want to eat.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The registered manager told us an incident where a person appeared to have a change in speech and temperature. The member of staff recognised that potentially this was a serious concern and alerted emergency services, staying with the person until they arrived.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. The registered manager regularly held team meetings in which staff wellbeing was always on the agenda. Minutes of the meetings highlighted staff had been signposted to access additional mental wellbeing support.