The Care Quality Commission
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Care 4 U Wolverhampton Limited

Overall: Outstanding read more about inspection ratings

194 Windsor Avenue, Wolverhampton, West Midlands, WV4 4BP (01902) 830171

Provided and run by:
Care4U Wolverhampton Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

During an assessment under our new approach

Date of Assessment: 24 April to 8 May 2026. This assessment was carried out due to the age of the current rating. The domiciliary care service provides support to people in their own homes who are living with sensory Impairments, physical disabilities, dementia, mental health, older people and those with learning disabilities or autistic spectrum disorder. Not everyone supported by this service received the regulated activity of personal care. This assessment looked at people’s personal care and support. At the time of our assessment there were 25 people in receipt of a regulated activity. We assessed the service against ‘Right support, right care, right culture’. This guidance supported judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence and access to local communities that most people take for granted. The service was not supporting people with a learning disability or autism at the time of the inspection; however their systems and processes were in line with the relevant guidance. The service was exceptionally effective and person-centred. Individualised support was provided to people using skilled and caring staff to promote independence and maintain people’s health and wellbeing. Staff showed a strong understanding of people’s individual needs and preferences and could share examples of how the support they gave to people had positive impacts on people’s lives. People were supported to reflect on past relationships and meaningful life experiences and had developed good relationships and a positive rapport with their staff team. The provider’s systems were consistently successful in ensuring people had their individual needs and preferences met. People were supported to maintain their safety, with clear processes in place to ensure they had the right staff available to support with managing risks and medicines administration. Staff understood without exception how to minimise the risk of cross infection and manage other risks to people’s safety. Staff valued the relationships they had with people, relatives and the wider staff and management team. Everyone without exception described the relationships as being like family. Staff repeatedly went above and beyond to ensure people had a positive experience and everyone who was supported were treated with exceptional kindness and compassion. Staff connected the support they received with the values of the organisation and the positive outcomes people achieved, they expressed how the most important thing was enhancing people’s quality of life. Governance systems and processes were robust and gave assurances people received the support they needed. There was a strong emphasis on workforce equality, leadership and learning which meant the provider continued to provide outstanding care and support for the people using the service.

 

 

16 March 2018

During a routine inspection

We carried out this announced site inspection on 16 March 2018. This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older adults. Not everyone using Care 4 U Wolverhampton receives a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

This service was last inspected in August 2015 and was rated as ‘good’ in all domains; Since this inspection the registered office has changed address. However the provider and staff remain the same.

At the time of our inspection, 30 people were supported with their personal care needs by the service. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and their relatives were extremely positive about the care provided by the service and said that they felt safe receiving care in their homes. Staff recognised the signs of potential abuse and knew the reporting system to keep people safe. People were placed at the centre of their care and their risks were assessed and reviewed regularly to ensure care remained appropriate to meet their needs. There were sufficient numbers of trained staff who had the appropriate recruitment checks to ensure they were suitable for their role. Staff arrived on time for their visits and the right numbers of staff were available to provide the support people needed. People received their medicines as prescribed by staff who had been assessed as competent to give people’s medicines safely.

People and their relatives were involved in all decisions about how they wanted their care and support needs met. People spoke positively about the professional relationships they had with staff. Staff ensured people consented to the care they received and were aware of how to respect people’s choices and rights. People were supported to have sufficient to eat and drink and were encouraged to have a balanced diet. People were supported to access healthcare services when required.

Everyone said staff went above and beyond what was expected from them. People and their relatives spoke extremely positively about the outstanding care they received and referred to staff and the provider as being extremely kind, caring and friendly. People were placed at the centre of their care and people told us they felt listened to and valued by staff by the staff who supported them. People told us staff always respected their privacy and dignity when providing care and where supported to develop their independence.

People were encouraged to give their feedback and views about the quality of the service they received. Communication systems used to share information about people’s care and support needs were effective. Staff had an excellent understanding of what was important to people and delivered care in a way they wished to receive care. Care records were personalised, regularly reviewed and updated to ensure they were reflective of people’s current needs. There was a system in place to record and investigate concerns and issues were dealt with appropriately.

People said the service was very well run. The provider was passionate about providing person centred care. The leadership within the service was strong and an open and a positive culture was promoted. People were supported by caring committed staff. Staff said they felt valued and were listened to by the provider. Staff were confident in their roles and were aware of their responsibilities and said they had access to support and training they needed.

Effective quality audit checks were in place and completed regularly to monitor the quality of the service provided. People were happy to recommend the service to family and friends based on their own experiences.

12 August 2015

During a routine inspection

We undertook an announced inspection of Care 4 U on 12 August 2015.

Care 4 U provides personal care for people in their own homes. At the time of our inspection there were 20 people receiving the service.

There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

All people we spoke with were consistently positive about their experiences of the service, its staff and its management.

People told us they felt safe with staff and that staff delivered safe care. Relatives told us they had confidence in staff. Staff were aware of how to report issues of safety to appropriate agencies and keep people safe. The registered manager ensured staff had access to up to date guidance on keeping people safe.

The provider had assessed people’s care for possible risks and sought to minimise these risks through appropriate care planning. The provider ensured that staff knew how to safely use equipment during people’s care.

People received visits from staff on time and for the full length of time agreed. The provider had a system in place to ensure staff who were on leave would be covered, even at short notice. This meant that people did not experience missed visits.

The provider used safe recruitment processes to ensure staff were of appropriate character to care for people. Staff supported people with their medicines in a safe way.

Staff received support and training that meant they were skilled in important areas of care. Staff received appropriate support from the management team. The provider cooperated with external healthcare professionals in order to support people’s well-being.

Staff knew how to support people’s choices and human rights. People told us staff offered them choice and respected their choices.

People described the registered manager and staff as offering a high standard of compassionate care. People gave us a number of examples of staff going ‘the extra mile’ and demonstrating a highly caring attitude. Some people told us the service offered the best care they had ever experienced.

The provider sought people’s opinions about the service, listened to people and sought to improve the provision of care. People receiving the service remained the main focus of the provider. People received care from a consistent staff group who provided continuity of care.

Staff promoted people’s dignity, privacy and independence. Care plans supported staff with detailed guidance about how to achieve this for each person.

People’s care was regularly reviewed and updated to ensure they received care which met their needs. Care planning acknowledged people’s strengths and aspirations, as well as areas they required more support in. Relatives and people who were important to those receiving the service were appropriately involved in people’s care. They were supported by the service to maintain their involvement. People knew how they could raise issues with the provider, although no one told us they had reason to raise a complaint.

People and staff were positive about the culture of the service and told us the service was well managed. Management listened to people and staff in order to improve the service. There were some shortfalls in the formal recording of checks and audits which the provider carried out. However, we saw evidence of new systems and records being introduced to address these areas.

Staff cooperated with other agencies in order to improve people’s health and well-being.